Privacy Policy of MelBet

By consenting to this privacy policy, users agree that MelBet may collect their personal data as part of operating its online services. The following categories of personal information may be gathered during registration, account activity, or use of platform features:

• Full name as provided during account registration
• Date of birth for age verification and identity confirmation
• Residential address, including city, state, and PIN code
• Email address used for account communications and notifications
• Mobile number for verification and account security purposes
• Government-issued identification documents, such as PAN card, Aadhaar card, or passport, required for KYC compliance
• Financial details, including bank account numbers, UPI IDs, and payment instrument information used for deposits and withdrawals
• IP address and device information collected automatically upon accessing the platform
• Transaction history, covering all deposits, withdrawals, wagers, and account activity
• Communication records, such as messages submitted through customer support channels
• Usage data, including browsing patterns, session duration, and feature interactions on the website

All purposes for processing personal data are grounded in MelBet’s legal obligations, contractual requirements, and legitimate commercial interests. Personal information collected from users is processed for the following purposes:

• Account creation and management: To register users, verify identities, and maintain active accounts on the platform
• KYC and AML compliance: To fulfil Know Your Customer and Anti-Money Laundering obligations as required under applicable regulations
• Processing of financial transactions: To facilitate deposits, withdrawals, and the settlement of wagers placed on the platform
• Fraud prevention and security: To detect, investigate, and prevent unauthorised access, fraudulent activity, and misuse of online services
• Regulatory reporting: To comply with information disclosure requirements imposed by licensing authorities and government bodies
• Customer support: To address queries, resolve disputes, and communicate with users regarding their accounts
• Service improvement: To analyse usage data and enhance the functionality, performance, and user experience of the platform
• Responsible gambling: To monitor account behaviour, identify at-risk patterns, and apply responsible gambling measures where appropriate
• Marketing communications: To send promotional offers and updates to users who have provided their consent to receive such communications
• Legal compliance: To meet obligations arising under Indian law, including those related to data protection, taxation, and financial regulation

MelBet does not sell or transfer personal data to third parties for commercial purposes. Data may be disclosed in the following specific circumstances:

• Payment processors and financial institutions: When processing deposits or withdrawals, relevant financial information is shared with authorised payment service providers
• Identity verification and KYC service providers: Document and identity data may be shared with licensed verification agencies to fulfil regulatory requirements
• Regulatory and law enforcement authorities: Information may be disclosed to government agencies, tax authorities, or law enforcement bodies when required by law or court order
• Licensing and regulatory bodies: Data may be shared with the platform’s licensing authority as part of ongoing compliance and audit obligations
• IT and security service providers: Technical partners responsible for platform infrastructure, cybersecurity, and data storage may have limited access to user information under strict confidentiality agreements
• Fraud prevention agencies: Information may be shared with specialised agencies to detect and prevent financial crime or account abuse
• Legal advisors and auditors: Professional advisors engaged by the platform may access data in connection with legal proceedings, audits, or compliance reviews

Before any disclosure is made, MelBet verifies that all third parties meet the required data protection standards applicable under relevant regulations.

The platform may contain links to external websites or third-party online resources that are not owned or operated by MelBet. Once a user navigates away from the platform by following such a link, MelBet exercises no control over the content, data collection practices, or privacy policies of those external websites. The platform assumes no liability for how third-party websites handle user information, and users visit such resources entirely at their own discretion and risk. It is recommended that users review the privacy policies of any external website they visit before submitting personal information or engaging with its services.

Users in India who have concerns regarding the collection, processing, or handling of their personal information may contact the MelBet support team directly through the official support channels available on the platform. Upon receipt of a complaint, the support team will review the matter and aim to provide a substantive response within a reasonable period, typically within 30 days, depending on the complexity of the concern. If a user considers that a complaint has not been resolved to a satisfactory standard, they retain the right to escalate the matter to the relevant regulatory authority responsible for data protection or consumer grievances under applicable Indian law.